Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship to England, Scotland and Wales.
How much does shipping cost? How do I avail of free delivery?
How much does shipping cost? How do I avail of free delivery?
- Shipping is £9.95 for all orders under £79.99.
- We offer Free Shipping on orders over £80.
Delivery & Delivery Times
When will my order be delivered?
When will my order be delivered?
Orders are typically delivered within 2-5 days. This may be longer during weekends and holidays. Please note that delays can occur and we appreciate your patience.
When we print your orders for processing, you will receive an email with a link to the tracking system.
You will also receive a text and/or email from DPD or FedEx on the day of your delivery, with an expected delivery time.
Where is my order? Can I track my order?
Where is my order? Can I track my order?
When we print your orders for processing, you will receive an email with a link to the tracking system.
You will also receive a text and/or email from DPD or FedEx on the day of your delivery, with an expected delivery time.
If you are looking for an update on the tracking of your order or you are experiencing any issues with your courier please email us at info@fetchyourpetneeds.co.uk
What if I provide the wrong address or postcode?
What if I provide the wrong address or postcode?
Please double-check your delivery address and postcode when placing an order. If an incorrect address is provided and the courier cannot deliver, Fetch Your Pet Needs, DPD and FedEx cannot be held responsible for lost goods.
If your parcel has not yet been dispatched, please contact us as soon as possible and we will do our best to amend the address.
If your parcel has already been dispatched, we may in some cases be able to request a redirection or recall from the courier. This is not guaranteed and may result in additional charges, which are the customer’s responsibility.
Returns and Refunds
How do I return a product?
How do I return a product?
You have 14 days from receiving your order to change your mind and cancel. You then have another 14 days to return the goods.
Items should be returned in their original condition and with their original packaging and tags where possible. You are entitled to open and inspect goods as you would in a shop, but if items are used or damaged beyond this, we may make a reasonable deduction from your refund.
Please include a note in your return with the order number and if you would like an exchange or refund.
To start a return, please email us at info@fetchyourpetneeds.co.uk with your reason for return. We will then contact you to organise the return/replacement of the items.
Please note: The cost of return delivery is £9.95 and will be deducted from your refund.
If a product is found to be faulty or defective Fetch Your Pet Needs will cover the cost of the return.
For more information on returns, see our Returns Policy.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 14 days from when we receive the item(s). For more information on returns, see our Returns Policy.
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too!
You have 14 days from receiving your order to change your mind and cancel. You then have another 14 days to return the goods.
Email us at info@fetchyourpetneeds.co.uk
For more information, see our Cancellation, Return and Refunds Page.